Maintaining Your Technical Service Organization
No one wants to work in an environment like that one displayed above, but we aimed to draw your attention to the importance of the matter at hand. During the technical operations, an organized workplace is essential for job security and follow-up. We need to look into this issue under two separate subsections:
-Authorized Service Providers
-Private Service Providers
Service stations under the authorized service providers have customer reception areas and workshops arranged in accordance with the decoration roles that they must comply with. These rules are so strict that in some cases you are in no position to place a closet that you put in. At these service stations, the settlement layout is predetermined, and you will go by the regulations. However, some brands do not interfere with your interior design: you organize your workshop and customer reception area yourself. For that matter, we are making suggestions for both special services and services that are able to create their own layouts under the same heading.
1. Keep your workshop and reception areas separate.
In addition to having a comfortable working environment, you also need to ensure the safety of your customers. That’s why you should keep your workshop separated from your reception area. This helps you to avoid any unpleasant situations that may arise between you and your customers. Let’s say your client enters the workshop and accidentally gets caught in the electrical current underfoot, it leaves a bad taste in your customer’s mouth and creates doubts relevant to your organization at work, even cause injuries.
For customers demanding to see their device repaired onsite:
Some of your customers may request watching their device repaired right in front of them. To solve this case, place a camera on your workshop only showing your repair bench. A monitor or TV set in your reception area will suffice to display your work for your customers. By this way, you earn a business prestige and your customers’ trust, for you make your business transparent. Your customer will be able to move safely while monitoring the operations performed without entering your workshop.
2. How should the interior layout of your workshop be?
While using a technical service program, you must save all spare parts in your storage to an inventory in your preferred service program. If you create a spare parts inventory and enumerate it regularly for all the devices you work on, you can simplify stock control and shorten time to repair by scanning spare parts quickly.